About Ilias Beniffou
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Academic Level Degree Bachelor
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Age 33 - 37 Years
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Salary 1850
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Gender Male
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Industry Management
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Viewed 36
About me
I would like to submit my application to join your network of professionals specialized in high-end service and private staffing. With over ten years of experience in luxury hospitality, personalized support, and VIP/UHNW guest management, I have developed strong expertise in service excellence, operational efficiency, and detail-oriented guest care.
In my current role as Customer Care Supervisor at the Steigenberger Icon Hotel in Brussels, I oversee service standards, ensure seamless guest experiences, and provide bespoke support to a highly demanding international clientele. My background also includes team leadership, coaching, and the implementation of quality-driven procedures that elevate the overall guest experience.
Naturally service-oriented, discreet, and committed to delivering exceptional and memorable experiences, I am now looking to bring my skills to private households, family offices, or UHNW clients who require a reliable, polished, and dedicated professional.
I would be pleased to discuss opportunities that align with my profile.
Kind regards
Education
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2010 - 2013
Higher Institute Continuing Education D'etterbeek
Bachelor's Degree in Marketing
I completed a Bachelor's degree in Marketing with a specialization in Communication at I.S.F.C.E.
Experience
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2022 - Present
Steigenberger Wiltcher's Icon
Customer Care Supervisor
➢ Tailored support for VIP and UHNW clientele in a 5★ hotel
➢ Oversight of luxury standards and smooth operational management
➢ Handling of sensitive situations with proactive resolution
➢ Enhancing the guest experience through an elegant and personalized approach
➢ Implementation of protocols to improve service quality -
2020 - 2021
N-Allo - Engie Group
Team Coach
➢ Leadership and coaching focused on operational excellence
➢ Continuous process optimization and quality monitoring
➢ Positive, solutions-oriented management -
2019 - 2019
Dolce Hotels & Resorts
Night Auditor
➢ Coordination of operations in a 4★ hotel
➢ Quality control, compliance, and site safety
➢ Discreet and warm service ensuring comfort and quality -
2015 - 2019
Taormina Hotel
Night Supervisor
➢ Full management of front office and night operations
➢ Maintaining personalized and elegant service
➢ Handling emergencies with calm and efficiency -
2013 - 2015
Oxa-Mobilit
Personal Care and Support Assistant
➢ Personalized assistance and enhanced human support
➢ Coordination and planning of activities to ensure safety
➢ Proactive communication with clients and teams to ensure
optimal follow-up
Honors & awards
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2024
Best Employee of the Year
Being awarded this distinction highlights my ability to combine dedication, attentiveness, and exceptional interpersonal skills to deliver a personalized and flawless experience, particularly when serving UHNW clients and VIPs.